First Bank takes care to protect the privacy and security of your
information, accounts, and transactions. However, security is stronger
when all parties are careful and the best line of defense begins with
you. Citizens First Bank suggests all customers take the following
steps to protect yourself against identity theft and account fraud:
Preventing Identity Theft
Protect your Social Security Number. Limit its use as identification;
and never preprint your driver’s license or Social Security
Number on your checks.
Shred unnecessary financial documents, including old bank statements,
invoices, and unwanted pre-approved credit offers.
If regular bills or statements stop reaching you, take action.
Call the company’s customer service number. Someone may
have filed a false change-of-address notice to divert your mail.
Don’t ignore suspicious charges. If doubtful or unauthorized
charges appear on your bills or statements, call immediately to
resolve the discrepancy.
Preventing Account Fraud
Protect personal and financial information. Never give account
numbers, social security numbers, or other sensitive information
Question suspicious phone inquiries. Don’t give out financial
information on the phone unless you initiated the call and know
the other party. Notify us immediately if you’ve received
suspicious calls claiming to come from Citizens First Bank. Be
especially wary of those requesting account information to “award
a prize” or “verify a statement”.
Take care in sharing financial information. Do not give out information
unless you know the other party.
Protect your ATM, telephone, and online banking information. Avoid
using easily guessed passwords or PINs. Do not share such information
with anyone or write them down.
Report lost or stolen checks immediately.
Periodically check your credit rating. Contact the major credit
bureaus to ensure the accuracy and identify potential fraudulent
activity. They can be contacted at the numbers below.
Trans Union: 1-800-680-7289