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Citizens First Bank takes care to protect the privacy and security of your information, accounts, and transactions. However, security is stronger when all parties are careful and the best line of defense begins with you. Citizens First Bank suggests all customers take the following steps to protect yourself against identity theft and account fraud:

Preventing Identity Theft

Protect your Social Security Number. Limit its use as identification; and never preprint your driver’s license or Social Security Number on your checks.

Shred unnecessary financial documents, including old bank statements, invoices, and unwanted pre-approved credit offers.

If regular bills or statements stop reaching you, take action. Call the company’s customer service number. Someone may have filed a false change-of-address notice to divert your mail.

Don’t ignore suspicious charges. If doubtful or unauthorized charges appear on your bills or statements, call immediately to resolve the discrepancy.

Preventing Account Fraud

Protect personal and financial information. Never give account numbers, social security numbers, or other sensitive information to strangers.

Question suspicious phone inquiries. Don’t give out financial information on the phone unless you initiated the call and know the other party. Notify us immediately if you’ve received suspicious calls claiming to come from Citizens First Bank. Be especially wary of those requesting account information to “award a prize” or “verify a statement”.

Take care in sharing financial information. Do not give out information unless you know the other party.

Protect your ATM, telephone, and online banking information. Avoid using easily guessed passwords or PINs. Do not share such information with anyone or write them down.

Report lost or stolen checks immediately.

Periodically check your credit rating. Contact the major credit bureaus to ensure the accuracy and identify potential fraudulent activity. They can be contacted at the numbers below.

Trans Union: 1-800-680-7289
Equifax: 1-800-525-6285
Experian: 1-888-397-3742


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